Your driver will be waiting at the Arrivals Hall after baggage claim, holding a sign with your name and the Groundtier logo. You'll also receive their contact details in your confirmation email.

We monitor all flights in real-time. If your flight is delayed, your pickup time adjusts automatically at no extra charge. No need to contact us—we've got it covered.

Child seats are completely free. We provide infant carriers, child seats, and booster seats at no charge. Just select the type you need when booking. All seats meet EU safety standards.

Yes. The price shown at booking is your final price. No surge pricing, no traffic charges, no hidden fees. If your flight is delayed or the route changes, the price stays the same.

60 minutes free waiting time at airports (from actual landing time). 15 minutes at hotels and other locations. This gives you plenty of time to clear customs and collect your bags.

Free cancellation up to 24 hours before pickup. Cancel between 0-24 hours: 50% fee. No-show: 100% charged. Full details in our Terms & Conditions.

We offer sedans (1-3 passengers) and minivans (4-7 passengers). For groups larger than 7, please book multiple vehicles or contact us for assistance.

All transfers require at least 48 hours advance booking. This ensures vehicle availability and driver assignment. Same-day bookings are not available.

Yes! We serve both Tirana (TIA) and Vlora (VIA) international airports to destinations across Albania. Check our routes page for all available destinations.

Payment is made online during booking via Stripe (secure credit card processing). We accept all major credit cards. Payment is required immediately when you book.